Framework Steps
Describe
Objectively describe the specific situation or behavior without judgment or emotion.
Key Points
- •Focus on observable facts and specific incidents
- •Use neutral, non-accusatory language
- •Stick to recent and relevant examples
- •Be specific about time, place, and frequency
Key Sentence Structures
- I've noticed that [specific behavior] has occurred [frequency] in [timeframe]...
- On [specific date/time], [objective observation]...
- During our recent [situation], [specific behavior] happened...
Express
Express your feelings or concerns about the situation and its impact clearly and professionally.
Key Points
- •Use 'I' statements to express impact
- •Focus on business impact and professional concerns
- •Maintain a calm and professional tone
Key Sentence Structures
- I feel [emotion] when this happens because...
- This impacts [specific aspect] by...
- I'm concerned about how this affects...
Specify
Clearly specify your request or desired change in behavior or situation.
Key Points
- •Be clear and specific about what you want
- •Make realistic and actionable requests
- •Focus on future behavior
Key Sentence Structures
- Moving forward, I would like to see...
- What I'm requesting is...
- Could we agree to...
Consequences
Outline the positive outcomes of making the change and potential consequences of not changing.
Key Points
- •Focus primarily on positive outcomes
- •Be specific about benefits
- •Address professional implications
Key Sentence Structures
- By making this change, we could...
- This would benefit [specific aspect] by...
- The positive impact would include...
Practice Guide
1. Content Preparation
- •Document specific instances and examples of the situation
- •Prepare objective observations without emotional language
- •List specific impacts and concerns
- •Outline clear, actionable requests
2. Key Points of Expression
- •Maintain a calm and professional tone throughout
- •Use pauses effectively between steps
- •Listen actively to responses
- •Be open to dialogue and discussion
3. Practice Methods
Key Inspection Points
Example Analysis
Addressing Missed Project Deadlines
I've noticed that in the past month, three project deliverables were submitted after their deadlines - the client report was two days late, the analysis was three days late, and yesterday's presentation was delivered an hour after the meeting time.
I'm concerned because these delays impact our team's reliability and our relationship with clients. It also puts additional pressure on other team members who need to adjust their schedules.
Moving forward, I'd like you to submit all deliverables at least two hours before their deadlines. If you anticipate any delays, please notify me at least 24 hours in advance so we can adjust our planning accordingly.
By implementing this change, we'll improve our team's reliability, maintain better client relationships, and create a more efficient workflow for everyone. This will also help showcase your strong project management skills.
Highlight Analysis
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