Framework Steps
Situation
Describe the specific situation or context where the behavior occurred, including when and where it happened
Key Points
- •Be specific about time, place, and context
- •Stick to one situation at a time
- •Ensure the situation is recent and clearly remembered
Key Sentence Structures
- During [meeting/event] on [date/time]...
- In yesterday's team meeting...
- While working on [project] last week...
Behavior
Describe the specific, observable behavior you noticed, focusing on actions rather than interpretations
Key Points
- •Focus on observable actions only
- •Avoid interpretations or assumptions
- •Be specific and detailed
- •Use neutral, non-judgmental language
Key Sentence Structures
- I noticed that you [specific action]...
- What I observed was [specific behavior]...
- You [action verb] when [situation]...
Impact
Explain the specific effect or consequence of the behavior on you, the team, or the organization
Key Points
- •Clearly articulate the direct impact
- •Use 'I' statements when describing personal impact
- •Include both positive and negative impacts when relevant
Key Sentence Structures
- As a result, [specific impact happened]...
- This made me feel [emotion/impact]...
- The impact on the team was [specific effect]...
Practice Guide
1. Content Preparation
- •Document specific situations and behaviors when they occur
- •Gather concrete examples of impact
- •Prepare neutral, factual language
- •Consider timing and setting for the feedback
2. Key Points of Expression
- •Maintain a calm, professional tone throughout
- •Use pauses effectively to allow for processing
- •Keep focus on improvement rather than criticism
- •Be specific and concrete in your descriptions
3. Practice Methods
Key Inspection Points
Example Analysis
Project Deadline Feedback
During yesterday's client presentation meeting at 2 PM
You arrived 10 minutes late and hadn't reviewed the updated slides I sent this morning
This caused us to start the meeting late and led to some confusion during the presentation, which affected our professional image with the client
Highlight Analysis
Positive Team Collaboration Feedback
In this morning's cross-functional team meeting while discussing the new product launch
You proactively shared market research data and offered to coordinate with the marketing team on their portion of the timeline
Your initiative helped us develop a more comprehensive launch plan and improved collaboration between departments, which will likely lead to a smoother product launch
Highlight Analysis
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