English
English
Situational Response
293 learners
GROW Model
A structured coaching and problem-solving framework that helps navigate from goal setting to action planning in professional conversations.
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Framework Structure
• Goal
• Reality
• Options
• Way Forward
15min
Performance CoachingProblem SolvingCareer Development
Situational Response
136 learners
DESC Script
A structured approach for handling difficult conversations and conflicts professionally while maintaining relationships.
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Framework Structure
• Describe
• Express
• Specify
• Consequences
15min
Conflict ResolutionPerformance FeedbackSetting Boundaries
Situational Response
45 learners
OARS Technique
Essential communication skills for effective conversation and counseling, focusing on open dialogue and active listening
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Framework Structure
• Open Questions
• Affirmations
• Reflective Listening
• Summarizing
15min
Professional CounselingTeam LeadershipClient Consultation
Situational Response
108 learners
LEAP Framework
A professional framework for handling challenging conversations and situations through active listening and empathetic response.
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Framework Structure
• Listen
• Empathize
• Ask
• Plan
15min
Customer Complaint ResolutionTeam Conflict ManagementDifficult Conversations